Returns and refund policy

Cancelling before shipping

You can cancel your order free of charge until it is shipped. Send us a message on WhatsApp or call us with your order number. If you have already paid, we refund the full amount.

Your 7-day right of withdrawal

For purchases made at a distance (website, WhatsApp, phone), Moroccan Law 31-08 on consumer protection gives you 7 days from the day you receive the device to withdraw from the purchase, without having to give a reason and without penalty.

To be accepted, the device must be:

• unused, apart from the simple handling needed to inspect it;
• complete, with all accessories, manuals and the original packaging;
• free of damage, markings or missing seals.

How to return a device

1. Tell us within the 7 days by WhatsApp, phone or email, with your order number.
2. We send you the return address and instructions.
3. Pack the device carefully in its original packaging. The return shipping cost is paid by you, unless the device is defective or not the one you ordered.
4. We inspect the device on receipt and confirm the refund.

Refunds

We refund the amount you paid, including the original standard delivery fee if you were charged one, no later than 15 days after you exercise your right of withdrawal, as provided by Law 31-08. We may wait until we have received the device before refunding.

• Card payments: refunded to the same card through Stripe. The time for the credit to appear depends on your bank, usually 5 to 10 working days.
• Bank transfer or cash on delivery: refunded by bank transfer to an account in your name.

Wrong, damaged or defective device

If you receive a device that is damaged, defective or not the one you ordered, tell us within 48 hours of delivery, with photos if possible. We replace the device or refund you in full, and we pay the return shipping.

Exceptions

The right of withdrawal does not apply to:

• devices made or configured to your specifications;
• satellite analysis services once the analysis has started with your agreement;
• software or digital content once it has been activated.

Contact

For any question about a return, contact us on WhatsApp or by phone; we answer during opening hours.