Warranty and after-sales service

Our commercial warranty

Devices bought from Gold Hunter Morocco are covered by our warranty for service and repair for 5 years from the delivery date, unless a different period is stated on your invoice for a specific device. Spare parts are available for the devices we sell.

What is covered

• Faults and failures that occur during normal use.
• Diagnosis, repair and adjustment by our technicians.
• Replacement of faulty parts, or of the device when repair is not possible.

What is not covered

• Damage caused by a fall, impact, water or liquids beyond the device’s specifications, sand or extreme heat.
• Normal wear of consumables: batteries, cables, carrying cases and coil covers.
• Opening, modification or repair by anyone other than Gold Hunter or the manufacturer.
• Use that does not follow the manufacturer’s instructions, or connection to an unsuitable charger or power supply.
• Loss or theft.

How to request service

1. Contact us on WhatsApp or by phone with your order number, a description of the problem and, if possible, a short video.
2. We try to solve the problem remotely first: many issues are settings.
3. If the device must be inspected, we tell you where to bring or send it.
4. We tell you the outcome and, when a repair is not covered, the price before any work is done.

Your legal guarantee

Our commercial warranty is in addition to your statutory rights. Under Moroccan law (the Dahir of Obligations and Contracts and Law 31-08 on consumer protection), the seller guarantees the goods against hidden defects that make them unfit for their intended use. These rights apply whatever the terms of our commercial warranty.

Training and help

When you receive a device, we explain how it works. Afterwards, our team remains available on WhatsApp to answer your questions in the field, and our educational channel shows the devices in use.